The transfer was simple and flawless. The rates are what was promised and my bills are down significantly. (over $200/month so far compared to my previous provider). So far this is an excellent experience…
Painless switch (that's not too remarkable, it's the way it's supposed to be). No hidden charges, paying exactly what I expected (that's unfortunately not always the case, so kudos to TriEagle).
I contacted their customer service once by phone (no long wait time, good) because they hadn't applied the correct tax rate for my little sub-zip-code municipality (that happens to every utility co. initially, because our city is so small). They fixed it quickly and without problems.
CenterPoint Intelligent Energy Solutions LLC, IES, which manages TrueCost, is not the same legal entity as CenterPoint Energy Resources Corp. (CERC) or CenterPoint Energy Houston Electric, LLC (CEHE), nor is IES regulated by the Railroad Commission of Texas or the Public Utility Commission of Texas. You do not have to buy products or services from IES in order to continue to receive quality regulated services from CERC or CEHE.